Refund Policy
Draft — this text is being reviewed and is not yet in effect.
Made for you
Every product is printed to order with the artwork you approved, so we cannot accept returns for a change of mind or for an edit you accepted.
Problems we fix
If your item arrives damaged, misprinted, or different from the preview you approved, email support@personalizedtoon.com within 30 days of delivery with your order number and a photo of the problem. We will send you a free replacement or give you a full refund, whichever you prefer. You do not need to send the item back.
Lost parcels
If your order has not arrived 30 days after its estimated delivery date, contact us and we will send a free replacement or give you a full refund. If the parcel was returned because the shipping address entered at checkout was wrong or incomplete, we can send it again at the cost of the new shipping.
Cancelling an order
Orders go to print quickly. If you need to cancel, email support@personalizedtoon.com as soon as possible: if production has not started, we cancel it with a full refund.
Your legal rights
This policy is in addition to your rights under the consumer laws where you live. Nothing in it limits them.
How refunds are paid
Refunds go back to the payment method you used. Your bank may take a few days to show it.